Privacy Policy

What information we hold:

Your email address, phone number and enquiry preferences when you sign up to our email alerts, and how you use oure mails – for example whether you open them and which links you click on.

Information on how you use the site, using cookies and page tagging techniques.

This data can be viewed by authorised people at Roger Fisher Opticians to:

Improve the site by monitoring how you use it

Gather feedback to improve our services, for example our email alerts

Respond to any feedback you send us, if you’ve asked us to

Send email alerts to users who request them

Provide you with information about our services if you want it

Where your data is stored

We store your data on secure servers.

Keeping your data secure

Sending information over the internet is generally not completely secure, and we can’t guarantee the security of your data while it’s in transit.

Any data you send is at your own risk.

We have procedures and security features in place to keep your data secure once we receive it.

Please note that after a reasonable time length your data will be wiped from our server.

Disclosing your information

We may pass on your personal information if we have a legal obligation to do so, or if we have to enforce or apply our terms of use and other agreements.

We won’t share your information with any other organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites.

Your rights

If you’ve signed up for email alerts, you can unsubscribe at the bottom of the email.

Links to other websites

https://www.rogerfisheropticians.co.uk contains links to other websites.

Following a link to https://www.rogerfisheropticians.co.uk from another website

If you come to https://www.rogerfisheropticians.co.uk from another website, we may receive information from the other website. We don’t use this data. You should read the privacy policy of the website you came from to find out more about this.

If you wish to OPT OUT of any of our future marketing as part of the European GDPR Law then please email rogerfisheropticians@gmail.com with your full details.

Welcome To Roger Fisher Opticians

We are open as normal for Routine and Urgent eyecare, with your safety taking priority. We understand you may feel apprehensive coming to the practice, so we have made a few changes to our procedures to ensure your safety. Here is a summary of what to expect.

- You will receive a text message or phone call the day before to confirm that you are well, and that no one in your household is exhibiting any symptoms of COVID-19

- To limit the number of people in the practice we ask that where possible you attend your appointment alone. If a companion is necessary (for example with a child) it’s recommended that this is limited to one parent/carer.

- To limit the number of patients in the waiting area we ask that you arrive at the practice no longer than 5 minutes prior to your appointment time.

- On entering the practice, you will be invited to sanitise your hands with the hand gel provided.

Due to the nature of an eye examination our clinicians can not adhere to social distancing, for this reason they will be wearing Personal Protection Equipment (PPE). We also ask that you attend wearing a face covering, in line with current public health guidance.

- To reduce physical contact our Optometrist may adapt the eye exam by doing different tests than normal and only conducting tests that are clinically necessary.

- We will be implementing a pre-booked appointment system for the collection of glasses. When we advise you that your glasses are ready for collection, we will book you an appointment for the collection and fitting of your spectacles.

We look forward to providing you will the same standard of eye care that you have been used to. If you have any questions at all about the new practice experience, then please do not hesitate to contact our team.